Shipping & Retrurns Policy

Wood Store NW Limited (trading as Wood Store Wales) sells natural timber and wood products. Timber is a natural material that can be affected by environmental conditions such as moisture, humidity, and temperature changes. Once delivered, we cannot guarantee the condition of a product that has been stored or used incorrectly outside.

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Bespoke & Custom-Cut Items:

Please note that items made to your specific measurements, custom-treated, or cut-to-size to your requirements are exempt from the 14-day change-of-mind return policy. These items cannot be returned or refunded unless they are faulty or damaged upon delivery.

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Standard Stocked Items:

Under the UK Consumer Contracts Regulations 2013, if you purchase standard, non-customised stocked items online, you have the right to cancel and return your order for any reason within 14 days of delivery. Once we receive your returned item, we will process your refund within 7 days.

• Condition: Items must be completely unused, unaltered (not cut or treated), and stored correctly so they remain in a resalable condition.

• Return Costs: The customer is responsible for the cost and arrangement of returning standard items to our yard. Given the bulk and weight of timber, please ensure you check all specifications before ordering.

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Damaged or Faulty Goods

Whilst we do not accept returns for bespoke & custom-cut items, or products that have been stored incorrectly, we take full responsibility for goods that arrive:

 

• Damaged in transit

• Faulty or defective

• Significantly not as described

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