Privacy Policy

Wood Store NW Limited ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK data protection law.

Who We Are

Company name: Wood Store NW Limited (trading as Wood Store Wales)
Company number: 13730325
Registered address: Elm Works Pinfold Lane, Alltami, Mold, United Kingdom, CH7 6NZ
Email: will@woodstorewales.co.uk
Phone: 07495811857

Wood Store NW Limited is the data controller for the personal data collected through this website.

What data we collect

We may collect the following types of personal data:

Contact information — your name, email address, and phone number when you contact us via our contact form or email
Email address — if you subscribe to our newsletter or promotional updates
Usage data — information about how you use our website, collected via Google Analytics (see below)
Technical data — your IP address, browser type, and device information, collected automatically by our website platform (Wix)

How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide customer support
To send you product updates or offers if you have subscribed (you can unsubscribe at any time)
To improve our website and understand how visitors use it, using anonymised analytics data
To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymised information about how visitors use our site, such as pages visited and time spent on the site. This data is used to improve the website and is not used to identify individuals.

For more information on how Google uses this data, visit: https://policies.google.com/privacy

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies — small files stored on your device — to help the site function correctly and to collect analytics data. You can manage your cookie preferences using the cookie banner shown when you first visit the site.

For more information about the cookies we use, please refer to our cookie settings.

Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Legitimate interests — to respond to enquiries and improve our website
Consent — for newsletter subscriptions and non-essential cookies (you can withdraw consent at any time)
Legal obligation — where required by law

How Long We Keep Your Data

We retain personal data only for as long as necessary:

Enquiry and contact form data: up to 2 years
Newsletter subscriber data: until you unsubscribe
Analytics data: as per Google Analytics' standard retention settings (up to 26 months)

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict how we process your data
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at will@woodstorewales.co.uk.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page periodically.

Wood Store NW Limited — Company No. 13730325 — Registered in England and Wales